Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit inquiries, upload files, or use our services.

This policy applies to all visitors, customers, and users worldwide, including individuals located in the European Union (GDPR) and California (CCPA).


2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Company name

  • Email address

  • Phone number (if provided)

  • Business-related contact details

Technical & Usage Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Referral sources and UTM parameters

Uploaded Files

  • CAD files or technical documents submitted for quotation or consultation purposes


3. How We Use Your Information

We use collected information to:

  • Process inquiries, quotations, and manufacturing requests

  • Provide engineering and customer support

  • Improve website performance and user experience

  • Analyze traffic and conversion data (analytics)

  • Communicate regarding services, updates, or inquiries

  • Comply with legal and regulatory obligations


4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • User consent

  • Contractual necessity

  • Legitimate business interests

  • Legal compliance requirements


5. Data Sharing & Disclosure

We do not sell personal data.

We may share information with:

  • Internal engineering and support teams

  • Authorized service providers (hosting, analytics, communication tools)

  • Legal authorities when required by law

All third parties are required to handle data securely and lawfully.


6. Data Retention

We retain personal data only as long as necessary to fulfill business, legal, or contractual purposes, after which data is securely deleted or anonymized.


7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

California Residents (CCPA):

  • Right to know what data is collected

  • Right to request deletion

  • Right to opt out of data sharing (if applicable)

  • Right to non-discrimination

Requests can be submitted via our Contact page.


8. Data Security

We implement technical and organizational measures to protect personal data, including encryption, access controls, and secure servers.


9. International Data Transfers

Data may be processed or stored outside your country. We ensure appropriate safeguards are in place for international data transfers.


10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.


11. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us via our website contact form.